Shipping & Delivery Policy

At Pet Luvly, we strive to provide a seamless and transparent shopping experience for pet lovers worldwide. Below you will find all the details regarding our order processing, shipping times, rates, and tracking procedures.

1. Transit, Handling & Order Cut-off Time

All orders are processed and shipped within standard business days (Monday through Friday, excluding public holidays).

  • Order Cut-off Time: 5:00 PM (EST) – Eastern Standard Time.
  • Order Processing & Handling Time: 2 – 3 business days (Monday – Friday).

2. Shipping Destinations, Transit Times & Shipping Costs

We are proud to offer 100% Free Shipping on all orders to our supported destination countries with no minimum purchase required.

  • United States:
    • Handling Time: 2 – 3 business days
    • Transit Time: 5 – 10 business days
    • Estimated Delivery Time: 7 – 13 business days
    • Shipping Cost: FREE ($0.00)
  • Canada:
    • Handling Time: 2 – 3 business days
    • Transit Time: 5 – 14 business days
    • Estimated Delivery Time: 7 – 17 business days
    • Shipping Cost: FREE ($0.00)
  • United Kingdom:
    • Handling Time: 2 – 3 business days
    • Transit Time: 5 – 14 business days
    • Estimated Delivery Time: 7 – 17 business days
    • Shipping Cost: FREE ($0.00)
  • Australia:
    • Handling Time: 2 – 3 business days
    • Transit Time: 5 – 14 business days
    • Estimated Delivery Time: 7 – 17 business days
    • Shipping Cost: FREE ($0.00)
  • Saudi Arabia:
    • Handling Time: 2 – 3 business days
    • Transit Time: 5 – 14 business days
    • Estimated Delivery Time: 7 – 17 business days
    • Shipping Cost: FREE ($0.00)

3. Order Tracking

Once your order has been packaged and dispatched, you will automatically receive a confirmation email containing your tracking number and a link to monitor its progress in real time.

4. Shipping Delays & Support

While we make every effort to deliver your items within the estimated timeframes, occasional delays may occur due to factors beyond our control (such as customs inspections, extreme weather conditions, or local postal disruptions). If your order experiences an unusual delay, please do not hesitate to contact us.

5. Contact Us Regarding Shipping

If you have any questions or concerns regarding our Shipping Policy, please reach out to us:

  • Support Email: support@petluvly.com
  • Physical Address: 1841 South Main Street, Milpitas, California 95035, United States
  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)